Shipping policy

This Shipping Policy explains how we deliver orders from Wall Panels Pro. For returns, cancellations and the EU right of withdrawal, please see our Refund Policy.

1. Where we ship

We ship across the European Union. Delivery within the EU is available on DDP terms, so the delivered price is known in advance with no customs surprises. Worldwide delivery is available on request. For trade and project orders we can also supply on EXW (Tukums, Latvia), FCA or DDP terms; contact us with your destination and volume for a quote.

2. Shipping methods

The delivery method depends on the product and order size:

• Parcel courier for samples, accessories, felt panels, wood slat panels, decorative panels and smaller quantities of tiles. Delivered to your address.
• Pallet freight for heavy or bulky orders, such as larger tile quantities and wood wool cement board. Pallet deliveries are made to the kerbside or first-floor entrance only; carrying the goods inside is not included, so please make sure the address is accessible to a freight vehicle.

3. Shipping costs

For most items a delivery rate is shown at checkout. For heavy, bulky or large pallet orders, freight is quoted per shipment based on the size and weight of the goods and the destination. Where a quote is required, we confirm the delivery cost with you before the order is dispatched.

4. Lead times and dispatch

In-stock items are normally dispatched within a few business days. Stocked panels, including standard wood wool cement board sizes, are typically delivered within 1 to 2 weeks. Custom and made-to-order items, such as custom-cut panels, custom colours or prints and made-to-order tiles, are typically produced and dispatched within 2 to 4 weeks. We confirm the expected dispatch and delivery timing for your order. Lead times are estimates and may vary with production and carrier schedules.

5. Minimum order quantities

Most products can be ordered in any quantity. Some products have a minimum order quantity, for example wood wool cement board, which is supplied from one pallet. Where a minimum applies it is shown on the product page, and orders below it may carry a handling surcharge. Contact us if you are unsure about quantities for your project.

6. Delivery inspection and damage

All shipments are insured. Please inspect the goods on delivery. If a shipment arrives with visible damage, note it on the courier's delivery note at the time of receipt, notify us within 48 hours at sales@wallpanelspro.com, and provide clear photos of the packaging and goods. Following this procedure protects your eligibility for a replacement of damaged goods.

7. Contact

For any delivery question, contact us at sales@wallpanelspro.com or +371 27754258.

Updated 11.06.2026.